Telephony
8x8 is a feature rich, cloud based, flexible and scalable Software as a Service (SaaS) business phone system solution.
Why choose 8x8 ?
Secure & Compliant
Integrated
8×8 protects businesses using the highest levels of data security, privacy and compliance – verified by third party security and compliance certifications
One platform with business phone, video conferencing, chat, contact centre and APIs for secure, reliable communications that keep businesses ready, responsive and resilient.
Reliable
Insightful
8×8’s platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality.
From call activity reporting to AI-driven speech analytics and virtual agents, 8×8’s unique ability to bring together and analyse data from across all communication touch points provides unique insights that drive productivity improvements, cost savings and revenue growth
With over 1,000,000 users across over 55,000 organisations, 8×8 excels in meeting the diverse needs of businesses of all sizes from family firms, entrepreneurial start-ups to public sector institutions and large multinational organisations.
Global Reach
8×8 delivers its communications services via fifteen data centres across seven dispersed regions of the world. Its patented geographic routing technology ensures that 8×8 voice and video communications, placed or received anywhere on the globe on any device, have the same consistent quality as a local or internal call within a single area code. This global footprint also allows 8×8 to provide worldwide support, 24 hours a day.
Quality Of Experience
This robust, high-availability architecture has enabled 8×8 to achieve an average core call-flow processing uptime of 99.997%, which ensures consistent and high-quality enterprise-grade communications and quality of service upon which customers can rely. 8×8 places an equal focus on delivering a consistent and intuitive on-device experiences for users, supervisors, agents and administrators. This provides an essential impetus for usage and adoption and demonstrable return on investment.